Shipping policy

SHIPPING POLICY

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated delivery times:
• Slovakia & Hungary: 1–3 business days
• Czech Republic & Austria: 2–5 business days
• Other EU countries: 3–7 business days

Please note that delivery times may vary during holidays or periods of high demand.

Lunara LASH Pro is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.

Customers are responsible for any customs duties or import taxes outside of the European Union.

If your package arrives damaged or is lost in transit, please contact us at [your email] within 7 days of delivery.

For hygiene and safety reasons, opened cosmetic and lash products cannot be returned.