FAQ
Frequently Asked Questions
Orders & Shipping
Where do you ship from?
All orders are shipped from our warehouse in Hungary.
Which countries do you ship to?
We currently ship across the European Union and are expanding to more regions soon.
How long does shipping take?
Shipping times vary by region:
- Hungary: 2–3 business days
- EU countries: 3–7 business days
- Outside EU: up to 14 business days (customs fees may apply)
How can I track my order?
Yes! Once your order is shipped, you will receive an email with your tracking number so you can follow your package in real time.
Do you offer free shipping?
Yes — we offer free shipping on all orders over 200 €.
Returns & Exchanges
Can I return products?
We want you to love every Lunara product. Unopened and unused items can be returned within 14 days of delivery.
For reasons of health protection and hygiene, we cannot accept returns of products that have been opened or unsealed (including lash trays, adhesives, and other cosmetics).
How do I start a return?
Please email us at [your email address] with your order number and we will guide you through the process.
Products & Quality
Are Lunara products vegan and cruelty-free?
Yes. Every Lunara product is 100% vegan and cruelty-free. We never test on animals.
What material are your lashes made from?
Our lashes are crafted from the highest-quality Korean PBT fibers, ensuring a soft, luxurious feel and perfect consistency.
How many sets can I create from one lash tray?
The number of sets depends on the style and fullness you create. On average, one tray provides material for 3–5 full sets.
Are Lunara products suitable for beginners?
Absolutely. The best artistry starts with the best tools. Lunara lashes are designed to be easy to work with, making them perfect for both beginners and professionals.
Do you offer training?
Yes — online trainings will be available soon. Stay tuned for updates!
Do you offer wholesale or salon pricing?
Yes. Please contact us at [your email address] to apply for professional pricing.
Account & Payments
Which payment methods do you accept?
We accept all major credit and debit cards via our secure Revolut Business checkout.
Do I need an account to order?
No, you can check out as a guest.
How do I use a discount code?
Simply enter your discount code in the “Discount” box at checkout before completing your order.
Other Questions
How can I contact customer support?
You can reach us anytime through our contact form or by email at [your email address]. We’ll get back to you as soon as possible.
Can I collaborate with Lunara as a brand ambassador?
We’d love to hear from you! Please email us at [your email address] with your details.